Complaint Number: 11052094
Vehicle Identification Number: unknown
Your Vehicle’s Make Model and Model Year: TESLA MODEL S 2015
Note: Your VIN, make, model, and year are all protected under the Privacy Act.
What part of your car was affected? Steering
Here is a discussion thread in which multiple owners complain and post photographs of Tesla power steering racks that have completely fallen to pieces: https://teslamotorsclub.com/tmc/threads/power-steering-falling-apart.100951/ The first post was over a month ago and many other owners have joined in with similar complaints. However NONE of those owners have made a report to NHTSA because of misguided loyalty to Tesla. Photographs of failed steering componemnts are attached. Here is a clip from the thread Parked my car in the driveway at noon today. Entered the car at 6pm and immediate message “Car needs service”, “Auto Park not available”, "Power steering " accompanied by awful noise and jerking when touching the steering wheel. removed the tub and Voila! the same problem as the original Poster. View attachment 263444 Cleaned it and got 8mm bolts and did a beautiful re-attachment job and no more messages BUT when turning steering wheel, awful grinding noise. So the gear is worn. View attachment 263446 Okay. That’s it. These are no longer “one offs” but a pattern of serious problems affecting a key safety component: steering. Worst case, the oldest Model S is just over FIVE years old. This kind of wear and damage–major steering problems–is unsat for cars at ten or fifteen years old. Tesla: Please get on this problem with a plan to recall the cars and replace these components proactively, before the inevitable bad press which will result from doing nothing, not to mention the safety implications should there be accidents. Obviously, this is very much a supplier issue and the supplier needs to step up and open their checkbook, and open it wide. Please take immediate action. Concerned citizen
Files you uploaded.
When did this happen? 12/01/2017
Was there a Crash? No
Was there a Fire? No
Was there an injury or fatality? No
How fast were you going? (in mph) 40
About how many miles were on your vehicle at the time of the incident? 20000